We’re Here to Help

Please select from the menu below in order for us to best assist you:

Rent Payment Options
Maintenance Request

Maintenance Request

All residents are required to wear a face covering when a maintenance technician is performing work in their apartment.

Resident Portal
Damage Waiver Opt-Out
Transfer Request

Transfer Request

We’re happy to keep you within the GreenTree family and find you a new home! The following form will give us a better understanding of how we can assist you. Please note that if you have a current balance owed, you must pay your balance before proceeding.

If you are fewer than nine months into your current lease, please contact us once nine months have passed since the start of your lease agreement. All transfers are subject to management approval.

Accounting Help

Accounting Help

If you have an accounting question please fill out the following form:

Action Required Notice

Action Required Notice

Formal Complaint

Formal Complaint

Key Request

Key Request

At GreenTree Property Management, we always strive to ensure the safety and security of our properties for the benefit of our Residents. In order to do so, we need to track/document keys. In an effort to keep sufficient records of who has access to our properties, please fill out the following information:

Lease Break

Lease Break

We hate to see our Residents go and would certainly like to know more about your intent to leave us! Filling out the following form will certainly give us a better understanding of how we can assist you. Please carefully note that lease break fees will be assessed in accordance with the terms and provisions of your lease.

Marriage & Domestic Partnership

Marriage & Domestic Partnership

Notice to Vacate

Notice to Vacate

The following form is only applicable for Residents that fulfilled their 1-year lease term and are currently month-to-month.

If you are breaking your lease, please fill out the Lease Break Form instead of this form. If you have fulfilled your 1-year lease and intend to vacate the apartment, please fill out the following form:

Pet Application for Existing Residents

Pet Application for Existing Residents


GreenTree Property Management is happy to welcome your new pet into your home! Please be sure that your pet meets our restriction guidelines found in our FAQ. Then, fill out the form on the Resident Portal Page by logging in here and clicking the PETS tab.

Do you have questions about the pet screening process or need technical assistance? Please email PetScreening Support Team at support@petscreening.com or use the chatbot by visiting petscreening.com.

Resident Information Update

Resident Information Update

Request For a Reasonable Modification

Request For a Reasonable Modification





Ditch the Hassle of Third-Party Liability Insurance

We’re making it simple. For just $15/month, you’re covered up to $100,000 in property damages, fulfilling your lease’s legal requirement for liability insurance. No paperwork, no deductible, no confusion. The fee will be added to your account if you decide to skip using a third-party insurance provider.

See Details


Build Credit History by Paying Rent

As a GreenTree resident, you can have your rent payments automatically reported to the credit bureaus each month with MyCreditLift. For only $8.95 per month, you can help build your credit history with each on-time rent payment.

See Details


Protect What’s Yours

GreenTree has partnered with Habitat Insurance to provide you with an exclusive personal property insurance offer. As a GreenTree resident, you are pre-approved for up to $10,000 of personal contents coverage for only $10 per month. Learn more by speaking to a Habitat licensed insurance agent.

See Details


Bilt Rewards – Earn Points on Rent

As a resident here you can earn points on every rent payment with Bilt Rewards, our free resident rewards program. You will be able to use your points to book travel with over 100+ top airlines and hotels, fund next month’s rent payment, book your favorite group fitness classes, or even fund a down payment on a future home purchase.

Learn More   Bilt FAQ


Say Goodbye to Laundry Day and Trips to the Cleaners

Rinse picks up, expertly cleans, and delivers your laundry and dry cleaning straight to your door. Get 3 hours back in your week to spend doing what you love.Here are the details of Rinse’s exclusive offer for GreenTree residents:

  • To sign up, visit rinse.com/greentree and create your free Rinse account
  • You’ll automatically get $100 in Rinse credit ($10 off your first 10 orders)

Visit Rinse to Get Started


Resident Referral Program

Do you have a friend looking for a new apartment? Current residents have the opportunity to earn up to $1,000* in rent credit PER REFERRAL with our Resident Referral Program! Simply refer a friend, colleague or family member to any RentSFNow property and when they sign a new lease and move in, you will receive up to a $1,000 rent credit on your first referral, and every referral after is another rent credit!

Refer a Friend