We’re Here to Help

Please select from the menu below in order for us to best assist you:

Rent Payment Options
Maintenance Request

Maintenance Request

All residents are required to wear a face covering when a maintenance technician is performing work in their apartment.

Resident Portal
Accounting Help

Accounting Help

If you have an accounting question please fill out the following form:

Action Required Notice

Action Required Notice

Formal Complaint

Formal Complaint

Key Request

Key Request

At GreenTree Property Management, we always strive to ensure the safety and security of our properties for the benefit of our Residents. In order to do so, we need to track/document keys. In an effort to keep sufficient records of who has access to our properties, please fill out the following information:

Lease Break

Lease Break

We hate to see our Residents go and would certainly like to know more about your intent to leave us! Filling out the following form will certainly give us a better understanding of how we can assist you. Please carefully note that lease break fees will be assessed in accordance with the terms and provisions of your lease.

Marriage & Domestic Partnership

Marriage & Domestic Partnership

Notice to Vacate

Notice to Vacate

The following form is only applicable for Residents that fulfilled their 1-year lease term and are currently month-to-month.

If you are breaking your lease, please fill out the Lease Break Form instead of this form. If you have fulfilled your 1-year lease and intend to vacate the apartment, please fill out the following form:

Pet Application for Existing Residents

Pet Application for Existing Residents


GreenTree Property Management is happy to welcome your new pet into your home! Please be sure that your pet meets our restriction guidelines found in our FAQ. Then, fill out the form on the Resident Portal Page by logging in here and clicking the PETS tab.

Do you have questions about the pet screening process or need technical assistance? Please email PetScreening Support Team at support@petscreening.com or use the chatbot by visiting petscreening.com.

Resident Information Update

Resident Information Update

Request For a Reasonable Modification

Request For a Reasonable Modification





Bilt Rewards – Earn Points on Rent

As a resident of a GreenTree home, you can soon earn points on rent with Bilt Rewards, our free resident rewards program. As part of the program, you also have access to the Bilt Mastercard – the only credit card that lets you pay rent with no fees and earn up to 2x points on every dollar of rent. There is no annual fee for the card.

Learn More


Rinse Laundry Service

Doing laundry is no fun, but we’ve got a solution for you! Use our custom link to sign up with Rinse and get $100 in starter credit. The Rinse service includes pick-up and delivery and offers dry cleaning, wash & fold, and even special care for delicates and activewear that require hang drying.

Visit Rinse to Get Started


Resident Referral Program

Do you have a friend looking for a new apartment? Current residents have the opportunity to earn up to $1,000* in rent credit PER REFERRAL with our Resident Referral Program! Simply refer a friend, colleague or family member to any RentSFNow property and when they sign a new lease and move in, you will receive a $500 rent credit on your first referral, and every referral after is another $1,000 credit!

Refer a Friend


Omsbudsman Services

GreenTree has partnered with ombuds service Just SF to provide independent, confidential, and impartial resolution services for all GreenTree residents, free-of-charge.

Just SF is a neutral, free service solely focused on raising, identifying, and resolving individual or community issues on behalf of all GreenTree residents. Founder Debra Walker has over three decades of tenant activist experience and can be contacted at any time to provide information and address unresolved concerns for GreenTree tenants.

Visit Just-SF


Hardship Waiver Program

GreenTree recognizes affordability concerns and we are committed to supporting residents in need of financial support. For this reason, we have rolled back O&M Passthrough rent increases for residents affected by the recent change by the City to the Rent Control Ordinance on O&M Passthroughs. Furthermore, we have dedicated resources within our Resident Services team to assist with expedited hardship registration or any other passthrough questions.

Learn More




     

We are an Equal Opportunity Housing Provider and follow all fair housing laws. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of a person's actual or perceived race, color, religion, creed, sex, handicap, disability, AIDS/HIV status, familial status, national origin, ancestry, place of birth, age, sexual orientation, gender identity, source of income, weight, height or other protected category under federal, state or local law.