Coronavirus COVID-19 Updates

Resident Communication Related to COVID-19

Hi Neighbors,

While terms like “social distancing” and “shelter-in-place” are now widely understood, there is a lot of new information out there to process and it is important to us to keep you informed of the latest recommendations from our public health officials. We have rounded up the most helpful tutorials out there, which we have linked below, for everything from making DIY masks to applying for public assistance, and we hope you find them helpful.


Face Coverings

Staying at home is still recommended as the best way to protect yourself, along with social distancing and frequent hand-washing, but when you do need to leave your home to perform essential activities, please adhere to the latest guidelines from the California Department of Public Health to cover your nose and mouth with a face covering anytime you leave your home. You should consider following this guideline even for simple tasks, such as to take your garbage out or collect your mail, to ensure that you are doing your part to protect yourself and your neighbors while going about your day.

Don’t have a mask? Members of the public are asked not to use medical-grade masks due to the shortages for healthcare workers, but rather to substitute these masks with either homemade masks or the use of scarfs, bandanas, and neck gaiters all of which can be washed and reused (U.S. Surgeon General’s no-sew-method video tutorial linked here; other CDC face covering guidelines and tutorials linked here, and this pattern and sewing video tutorial from Kaiser for DIY masks here).

Want to support small businesses while getting a more customized look for your face covering? Forbes recently profiled fashion brands who have refocused their efforts on providing masks to the community, including these local Etsy sellers who are both selling to the public and donating to healthcare workers. Check them out for ready-made cloth masks suitable for throwing in the washing machine after use in a variety of stylish patterns.

For those with little ones, please be sure to review the special guidelines for children which advise against using face coverings for children under two years old.


Social Distancing

We’ve all heard about the social distancing requirements of maintaining at least 6 feet of space between yourself and others who are not members of your household and we want to remind you to observe these requirements while going about your essential activities. We all want to be good neighbors and protect ourselves while also protecting others; to do so, please adhere to both face covering and social distancing guidelines to the best of your ability while navigating your building’s hallways and stairwells.


Public Assistance Program Application Tutorials
  • Unemployment: Those applying for benefits through the Employment Development Department of California may find this tutorial helpful.
  • Disaster Loan Assistance: Residents who work either as sole proprietors, independent contractors, gig-economy workers, or are self-employed or own a small business may qualify for COVID-19 Economic Injury Disaster Loan (EIDL) relief. If this sounds like you, take a look at this article as well as this loan application tutorial.

Want to Help?

Guidance for contributing to the City of San Francisco’s coronavirus response, including both tax-deductible cash donations and in-kind donations of medical supplies for healthcare workers and first responders, linked here.

The Oakland Fund for Public Innovation accepts donations and offers more information here and UCSF Benioff Children’s Hospital in Oakland has posted their donation guidelines here.

The American Red Cross is conducting blood drives around the bay and has details here.


Cleaner Buildings

As promised in our earlier communications, we continue to perform frequent cleaning of high-touch surfaces and have adjusted the focus of our third-party vendor’s weekly cleanings to best align with the enhanced cleaning protocol recommended by public health experts. You should know that we are doing all we can to get refills for the lobby Purell hand-sanitizer stations, but as these supplies are difficult to come by, we encourage you to continue with the most effective prevention measures which are staying home, maintaining physical distance from those outside your immediate household, wearing face coverings when you must leave home for essential outings, and frequent hand washing.

If you’ve previously reached out to us for a rent deferment based on financial impacts of COVID-19, we thank you for your patience. We are in discussion with City leaders regarding the program and, once we’ve received further guidance, will provide affected residents with additional information. As always, we want to hear from you. If you have questions, concerns, or feedback, you can reach us at 415.347.8600 or via email at residentservices@greentreepmco.com.

Hi Neighbors,

We hope that this message finds you happy and healthy and perhaps checking things off your to-do list or catching up on some rest. As you may have guessed, our offices remain closed, but we are here remotely for anyone who needs support or assistance and wanted to remind you of payment options that allow you to obey the shelter-in-place order and stay put in the comfort of your home.


Online

The preferred method of payment is our online payment program, ClickPay, which you can access at greentreepmco.com/residentportal. ClickPay is easy, it’s free to residents; you can “set it and forget it” and have full account visibility at the touch of a button. Our Resident Services team is standing by to assist with setting up this feature, should you need our assistance. As always, you can reach us at 415.347.8600 or via email at residentservices@greentreepmco.com.


By Mail

Should you wish to mail in your rent check, please send to: PO BOX 60040, City of Industry, CA 91716. Please note that this payment method may result in delays in seeing your payment post to your account.


Drop Box at 724 Pine

Using the drop box located just to the right of the entrance at our 724 Pine Street remains an option, but please note that this payment method may result in delays in seeing your payment post to your account.


Retail Updates

We have updated our site with the latest information about which of our family of GreenTree retailers is open during this time. Small businesses need us now more than ever and will be most appreciative of your patronage. For more information, please visit our Open Retailers page here.


We wish you and yours the best as we adapt to these changes together. We invite you to reach out to us with any questions or concerns.

Hi Neighbors,

With shelter-in-place orders and life as we know it put on hold in California and around the world, we recognize that members of our community may be suffering the stress of financial insecurity. This message is to make you aware of resources that may be able to assist.


Government Benefits

  • Unemployment: Recently unemployed residents should visit the Employment Development Department of California website see what benefits they may be eligible for.
  • Disability, Workers Comp & Family Leave: Residents can apply for wage replacement if they become ill with COVID-19 or are caring for a sick family member. The Labor & Workforce Development Agency has put together a handy chart here.
  • Disaster Relief: Residents can check their eligibility for Disaster Unemployment Assistance.
  • State Social Services: California Department of Social Services may be able to help low income families with food or cash assistance.

Charitable Assistance

  • Local Charities: Charities such as Salvation Army and United Way are raising disaster recovery funds which help connect those affected to food, healthcare and housing resources. Next Village SF offers transportation, shopping, companionship, and many other services to seniors living in the northeast area of San Francisco.
  • Food Banks: The San Francisco Marin Food Bank has resources for free groceries, monthly food boxes for seniors, one-time emergency food, or help with enrolling in CalFresh (food stamps). For our neighbors in the East Bay, the Alameda County Food Bank provides similar services.

GreenTree’s Assistance

We are committed to keeping our residents in their homes. To that end, we have postponed all rent increase notices due to be sent this month; in addition, we have instituted a moratorium on evictions for any resident with financial hardship caused by COVID-19. If you are unable to pay your April rent on time due to financial disruptions resulting from the outbreak, please notify our Resident Services team on or before your rent’s due date. You will be asked to provide documentation of your COVID-19-related hardship.

With April rent coming due soon, please take a moment to ensure that you are enrolled in our online payment program at greentreepmco.com/residentportal. Our Resident Services team is standing by, remotely, to assist in any way they can, including helping to set up new online payment accounts.


Helping Those Most At Risk During “Shelter-In-Place”

To our residents who are part of the population considered most vulnerable to this pandemic, we want to help. We are developing a program to assist residents who are elderly, mobility-impaired, or suffer from underlying medical conditions that make it difficult or impossible for them to safely leave their apartments. If getting out to pick up groceries, medicines or other supplies (subject to availability), run errands, or take your trash out isn’t possible for you at this time, please contact us. We want to ensure that you have what you need to stay safe and comfortable for the duration of the “shelter in place” order. To submit a request for assistance, please contact our Resident Services team.

In an effort to support the small businesses that are woven into the fabric of our communities, we have compiled a list of retailers in GreenTree’s buildings who are open and ready to serve you. They need you now more than ever and will be most appreciative of your patronage. For more information, please visit our Open Retailers page here.

We continue to closely monitor developments and will respond to the ongoing health concerns in every way we can. You can count on us to be in touch as changes to protocol are announced by health and government officials.

As always, if you have questions or concerns or to inquire about any of our program offerings above, you can reach us at 415.347.8600 or via email at residentservices@greentreepmco.com.

Hi Neighbors,

We hope that this message finds you safe and well. As you know, the 2019 Novel Coronavirus (COVID-19) has impacted daily life for everyone in the San Francisco Bay Area. We recognize that most of our residents will be spending their days at home.

We understand that construction-related activities can be disruptive. While in the normal course of business, this is unavoidable, at this time we will be pressing pause on non-essential construction work at your building. We define non-essential construction as work that is not related to the safety, sanitation, or essential operations of the building. We will implement this temporary pause immediately. We hope that this change brings peace to this otherwise stressful time.

We will continue to take routine maintenance requests as they arise, but please note that the disruptions to our daily schedules caused by recent developments significantly impact our vendors, maintenance technicians, and scheduling personnel, so we thank you for your patience. We strive to continue to provide prompt service, but you may experience slower response times than normal.

We have initiated, for everyone’s safety, a social distancing and maintenance protocol for our vendors and staff. So that we have the appropriate information and preventative measures for both you and our vendors and staff when scheduling in-unit repairs, if you are ill, it is very important that you disclose this information when submitting your request and understand that non-emergency requests may be postponed until you have recovered and are feeling well again. For emergency repair requests, we will determine the best way to address your need while protecting you and our staff and trusted vendors.


What is GreenTree requiring of its vendors?

To help reduce the spread of the COVID-19 virus, we have requested that vendors and maintenance personnel adhere to the guidance set forth by the Center for Disease Control (CDC) and, furthermore, specifically enforce the following policies:

  1. Require workers who are sick to refrain from entering our buildings
  2. Wash hands before commencing work; in the event of a water shut-off, use hand sanitizer with a minimum alcohol content of 60%
  3. While in occupied units, disinfect any surfaces before and after touching them using supplies from the EPA-approved list of products

Also, we strongly encourage all residents to enroll in our online payment program at greentreepmco.com/residentportal. Our Resident Services team is standing by, remotely, to assist in any way they can, including helping to set up new online payment accounts. As always, you can reach us at 415.347.8600 or via email at residentservices@greentreepmco.com.

We have initiated more frequent cleaning services to disinfect and clean your building and have completed the installation of hand sanitizer stations in the common areas for your health and wellness.

Lastly, GreenTree is committed to keeping our residents in their homes and has voluntarily instituted a moratorium on evictions for anyone due to financial hardships caused by COVID-19. If you are unable to pay your rent on time due to financial disruptions resulting from the outbreak, please notify our Resident Services team at 415.347.8600 on or before your rent’s due date. You will be asked to provide reasonable documentation substantiating your financial hardship. If you have recently received a notice of unlawful detainer and the circumstances of your inability to pay on-time relate to COVID-19, please contact us immediately.

We continue to closely monitor developments and will respond to the ongoing health concerns in every way we can. As always, should you have any questions, concerns, or suggestions, please get in touch with our Resident Services team at 415.347.8600 or residentservices@greentreepmco.com. You can count on us to be in touch if changes to protocol are announced by health officials and with further details as to when we expect to resume normal business operations.

Hi Neighbors,

We are continuing to monitor the guidance set forth by our health officials and wanted to make you aware of the updated guidelines published by the San Francisco Department of Public Health on March 11, which include minimizing the number of employees working within arms’ length of one another. To best protect our residents and staff, GreenTree has adopted the city’s telecommuting recommendation and will close our Pine Street office until further notice.

San Francisco Mayor London Breed’s press release on March 11 included the following notice:

“Today’s action [of prohibiting large group events of 1,000 or more persons] is going to help us fight the new coronavirus together. The virus needs people to spread. It jumps from person to person, so by reducing the opportunity for that to happen, we can effectively slow the spread,” said Dr. Grant Colfax, Director of Health. “Our chief concern is for vulnerable populations who are most at risk of getting very sick, or dying, if they get COVID-19. That is why we are recommending that people over 60, or with certain underlying health conditions, stay home as much as possible. For the general public, reducing the opportunity for exposure to the virus is the top priority, and by cancelling events, we are improving the odds. We encourage all San Franciscans to cut back on the time you spend in groups and wash your hands consistently.”

As we’ve mentioned previously, we strongly encourage all residents to enroll in our online payment program at greentreepmco.com/residentportal. Our Resident Services team is standing by, remotely, to assist with setting up new accounts. As always, you can reach us at 415.347.8600 or via email at residentservices@greentreepmco.com.


Should you wish to mail in your rent check, please send to:
PO BOX 60040
City of Industry, CA 91716


Alternatively, you may use the drop box labeled “Drop Off Payment for Greentree”, which is located to the right of the 724 Pine Street office entrance.

Please note that the disruptions to our daily schedules caused by the school and office closures in some cases impacts our vendors, maintenance technicians, and scheduling personnel, so we thank you for your patience with non-emergency requests at this time. We will do everything we can to ensure that you continue to receive best in class service, but you may experience slower response times than usual.

You can count on us to be in touch should anything new develop or if changes to protocol are announced by health officials.

Hi Neighbors,

As the spread of COVID-19 reaches our community, we at GreenTree Property Management want you to feel confident that your housing is secure as we confront the economic and health impacts from this outbreak.

For that reason, GreenTree is committed to keeping our residents in their homes and is voluntarily instituting a moratorium on evictions for anyone due to financial hardships caused by COVID-19. If you are unable to pay your rent on time due to financial disruptions resulting from the outbreak, please notify our Resident Services team at 415.347.8600 on or before your rent’s due date. You will be asked to provide reasonable documentation substantiating your financial hardship. If you have recently received a notice of unlawful detainer and the circumstances of your inability to pay on-time relate to COVID-19, please contact us immediately. 

As the San Francisco Department of Public Health and the Mayor’s Office are recommending a policy of social distancing, we also want to remind you that there are several options for rent payment submission. All residents have the option of paying rent online or mailing in their payment. For those who have yet to sign up for online payments, our Resident Services team can help you enable this function over the phone. While our rent drop box at 724 Pine Street will remain open, we want all residents to know that we offer more convenient payment methods, especially during this challenging time.

Additionally, we are pausing in-unit preventative maintenance walks and our Green Initiative unit walks, to limit access to residents’ units and contain the potential spread of germs. GreenTree’s maintenance team will continue to respond to resident maintenance requests at this time.

We are committed to the health and well-being of our 6000+ member resident community and will continue to closely monitor developments. We are pleased to inform you that we have been able to secure Purell dispensers for each of our buildings and will be installing them in the coming days. We continue to more frequently clean commonly-touched surfaces in our buildings and kindly ask that you partner with us in our efforts by familiarizing yourself with the Center for Disease Control’s (CDC) guidance to protect yourself, your families, and your neighbors from the spread of COVID-19. Links to the CDC’s and SF Department of Public Health’s websites can be found on this page under “Coronavirus COVID-19 Helpful Links”.

Thank you for your continued loyalty as GreenTree residents and for working with us to protect our community and help prevent the spread of this virus. As always, should you have any questions, concerns, or suggestions, please get in touch with our Resident Services team at 415.347.8600 or at residentservices@greentreepmco.com.

You can count on us to be in touch as new developments occur or if changes to protocol are announced by health officials.

Hi Neighbors,

We want you all to know that we share your concern about the 2019 Novel Coronavirus (COVID-19) and are closely monitoring the developments in order to respond appropriately in every way we can. Your health and wellness, and that of our larger community, are extremely important to us.

What is GreenTree doing?

To help reduce the spread of the COVID-19 virus, common area cleaning will happen more frequently, and increased attention will be taken to disinfect commonly touched surfaces such as handrails, elevator buttons, and doorknobs. We will also be moving as quickly as we can to install hand sanitizer stations in all building lobbies, which, subject to availability, we expect will happen over the next couple of weeks.


What Can I do?

Familiarize yourself with the guidance set forth by the Center for Disease Control (CDC) to protect yourself, your families, and your neighbors from the spread of COVID-19. Some of the topics covered by the CDC are part of regular good hygiene practice such as washing your hands frequently with soap and water for at least 20 seconds, and in a pinch, using hand sanitizer that contains at least 60% alcohol; sneezing or coughing into a tissue instead of into your hand; cleaning your home regularly, selecting from this EPA-approved list of products; and staying home if you are unwell except to obtain medical care. You may also wish to reconsider non-essential travel to international locations that have been designated by the U.S. State Department as disproportionately affected by COVID-19.

Our Resident Managers and Building Managers are typically aware of senior residents either living alone or with limited assistance; however, if you or one of your neighbors fits this category, kindly let us know so that we may add the appropriate contact information to our wellness-check list. This list is used to ensure that all neighbors can be reached in the case of an emergency or natural disaster.

Thank you for your continued loyalty as GreenTree residents and for working with us to protect our community and help prevent the spread of this virus. As always, should you have any questions, concerns, or suggestions, please get in touch with our Resident Services team at 415-347-8600 or residentservices@greentreepmco.com. You can count on us to be in touch should anything new develop or if changes to protocol are announced by health officials.




     

We are an Equal Opportunity Housing Provider and follow all fair housing laws. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of a person's actual or perceived race, color, religion, creed, sex, handicap, disability, AIDS/HIV status, familial status, national origin, ancestry, place of birth, age, sexual orientation, gender identity, source of income, weight, height or other protected category under federal, state or local law.