Hardship Waiver Program

GreenTree is pleased to announce some important changes to help support residents with stability in housing costs. These GreenTree initiatives include:

  • Voluntary elimination of operating & maintenance (O&M) expense recovery for all O&M petitions filed after December 11, 2017;
  • Creation of an Expedited Hardship Waiver program to assist residents for whom passthrough charges resulting from Operating & Maintenance expenses (O&M), Capital Improvements, and voter-approved bond initiatives pose a financial burden; and
  • GreenTree recognizes affordability concerns related to passthroughs and we are committed to supporting residents in need of financial support. For this reason, we are rolling back O&M charges for residents affected by the recent change to the Rent Control Ordinance on O&M’s and providing dedicated resources for our residents to assist with hardship registration for other passthrough charges.

Our goal at GreenTree has always been to provide the best possible living experience for our residents and we believe this starts with good communication.

GreenTree residents with passthrough questions or hardship challenges should reach out to GreenTree’s Resident Services team at 415.968.1806 or by email at hardshipwaiver@greentreepemco.com.


We are an Equal Opportunity Housing Provider and follow all fair housing laws. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of a person's actual or perceived race, color, religion, creed, sex, handicap, disability, AIDS/HIV status, familial status, national origin, ancestry, place of birth, age, sexual orientation, gender identity, source of income, weight, height or other protected category under federal, state or local law.