Hardship Waiver Program

GreenTree is pleased to announce some important changes to help support residents with stability in housing costs. These GreenTree initiatives include:

  • Voluntary elimination of operating & maintenance (O&M) expense recovery for all O&M petitions filed after December 11, 2017;
  • Creation of an Expedited Hardship Waiver program to assist residents for whom passthrough charges resulting from Operating & Maintenance expenses (O&M), Capital Improvements, and voter-approved bond initiatives pose a financial burden; and
  • The creation of a resident ombudsperson to act as a voice and advocate for residents in resolving owner-resident challenges.
  • GreenTree recognizes affordability concerns related to passthroughs and we are committed to supporting residents in need of financial support. For this reason, we are rolling back O&M charges for residents affected by the recent change to the Rent Control Ordinance on O&M’s and providing dedicated resources for our residents to assist with hardship registration for other passthrough charges.

Our goal at GreenTree has always been to provide the best possible living experience for our residents and we believe this starts with good communication. To advance this goal, we’ve launched a pioneering program by naming the apartment industry’s first ombudsperson, whose sole focus is to raise, identify and resolve issues on behalf of our residents. GreenTree has named Debra Walker, a long-time San Francisco renter advocate and a renter representative on the Department of Building Inspection Commission, as the ombudsperson advocate for our residents.

GreenTree residents with passthrough questions or hardship challenges should reach out to GreenTree’s Resident Services team at 415.968.1806 or by email at hardshipwaiver@greentreepemco.com.

GreenTree has partnered with ombuds service Just SF to provide impartial, confidential, and independent resolution services for all GreenTree residents, free-of-charge.

Just SF is a neutral, free service solely focused on raising, identifying, and resolving individual or community issues on behalf of all GreenTree residents. Founder Debra Walker has over three decades of tenant activist experience and can be contacted at any time to provide information and address unresolved concerns for GreenTree tenants.

If GreenTree residents wish to discuss issues or challenges with the ombudsperson, Debra Walker can be reached through her website at just-sf.com or DW.JustSF@gmail.com


We are an Equal Opportunity Housing Provider and follow all fair housing laws. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of a person's actual or perceived race, color, religion, creed, sex, handicap, disability, AIDS/HIV status, familial status, national origin, ancestry, place of birth, age, sexual orientation, gender identity, source of income, weight, height or other protected category under federal, state or local law.